Privacy policy
Learn how carrotgeo collects, uses, and protects account, project, and monitoring data.
Privacy Policy
Last updated: September 14, 20261. Introduction
carrotgeo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our GEO (Generative Engine Optimization) platform services.
We comply with the General Data Protection Regulation (GDPR) for users in the European Union, the California Consumer Privacy Act (CCPA) for California residents, and other applicable data protection laws.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and email address
- Account credentials
- Billing information (processed securely by our payment providers)
- Profile information
2.2 Usage Data
We automatically collect certain information when you use our platform:
- IP address and browser information
- Device information
- Usage patterns and preferences
- Project data and content you create
- AI monitoring results and analytics
3. How We Use Your Information
We use your information for the following purposes:
- Service Provision: To provide and maintain our GEO platform services
- AI Monitoring: To monitor brand mentions across AI platforms
- Analytics: To analyze and improve our services
- Communication: To send you updates, security alerts, and support messages
- Legal Compliance: To comply with legal obligations
4. Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to fulfill our service contract
- Legitimate Interests: For analytics, fraud prevention, and service improvement
- Legal Obligation: To comply with applicable laws
- Consent: For marketing communications and non-essential cookies
5. Your Rights
Depending on your location, you have the following rights:
5.1 GDPR Rights (EU/EEA Users)
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("Right to be Forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to certain types of processing
5.2 CCPA Rights (California Residents)
- Right to Know: Information about data collection and sharing
- Right to Delete: Request deletion of personal information
- Right to Opt-Out: Opt-out of the sale of personal information
- Right to Non-Discrimination: Equal service regardless of privacy choices
6. Data Retention
We retain your personal data only for as long as necessary:
- Account information: Retained while your account is active
- Project data: Retained while your account is active
- Monitoring data: Retained for 12 months
- Analytics data: Anonymized after 26 months
- Payment records: Retained for 7 years (legal requirement)
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through our Cookie Settings panel, accessible from the footer of our website.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.
9. International Data Transfers
Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data during such transfers.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Website: https://geoplatform.com
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for updates.